When Zachariah first joined our program, he was working as a junior coordinator at a mid-sized logistics firm. What struck me about his journey wasn't just the immediate promotion he received six months after training – it was how he continued applying the negotiation techniques we covered in module seven.
By 2023, he'd moved to a senior role at a Fortune 500 company, managing their Asia-Pacific travel portfolio. But here's what really caught my attention during our recent check-in: he mentioned still referring to the crisis management frameworks from our course when handling flight disruptions during the recent airline strikes in Sydney.